About AstroTech

Shipping Policy:

Thank you for shopping with AstroTech. Below you will find important information regarding our shipping process.

Order Processing Time

All orders are processed within 1–3 business days.

Orders are not shipped or delivered on weekends or holidays.

During periods of high demand, processing times may take slightly longer.

Once your order has been processed, it will be shipped and you will receive a confirmation email with tracking information.

Shipping Times:

Estimated shipping times vary depending on your location.

International shipping: 15-30 business days

Please note that these are estimated delivery times and not guaranteed.

Shipping Costs:

Shipping costs are calculated at checkout unless a free shipping promotion is active.

We occasionally offer free worldwide shipping on products.

Order Tracking

Once your order ships, you will receive a tracking number via email.

Please allow 2–5 days for tracking information to update in the carrier’s system.

You can track your order at any time using the tracking link provided.

Delays

Shipping delays may occur due to factors outside of our control, including:

High shipping volumes

Customs clearance

Weather conditions

Carrier delays

Holiday seasons

AstroTech is not responsible for delays caused by the shipping carrier or customs.

Incorrect Address:

Customers are responsible for providing the correct shipping address.

If an incorrect address is entered, please contact us immediately at:

support@astrotech.com

If the order has already been shipped, we may not be able to modify the delivery address.

Lost or Stolen Packages

AstroTech is not responsible for lost or stolen packages confirmed to be delivered by the carrier.

If your package is marked as delivered but you have not received it, please:

Check around your delivery location

Contact your local shipping carrier

Check with neighbors or building management

If you still cannot locate your package, please contact us and we will do our best to assist.

Customs & Import Duties

International orders may be subject to customs fees or import taxes depending on your country.

These charges are the responsibility of the customer and are not included in our shipping fees.

Contact Us

If you have any questions regarding your order or shipping, please contact us:

📧 Email: support@astrotech.com
🕒 Response Time: 24–48 hours